Applicable towards: Individual and Group Hotel Reservations to All Karisma Hotels and Resorts worldwide.

Cancellation Policy:

Deposits and any amount paid, less any assessed penalties are only available as a credit towards a future reservation booked within 6 months of cancellation.

Reservations to Karisma Hotels Adriatic.

**See Cancellation Terms above for additional information**

Reservations to Nickelodeon Hotels & Resorts Punta Cana.

**See Cancellation Policy above for additional terms for all other room categories**

Reservations to El Cielo Winery & Resort 

Cancellation of any reservation that includes the dates of July 1 to October 31 (inclusive), less than 30-days prior to arrival, will result in a 100% penalty.   Flex Pass is not applicable during this travel window.  Final payment is due 30-days prior to arrival; non-payment will result in auto-cancellation of reservation. 

**See Cancellation Policy above for additional terms for all other travel windows**

**El Cielo Winery & Resort by Karisma, Allure Hotels by Karisma, and all Karisma Hotels Adriatic resort destinations do not offer the Gourmet Inclusive ® Experience.  These locations offer a variety of meal plans ranging from European Plans to All Inclusive Plans.  NOTE: A la carte options are subject to availability based on location.**

Group Cancellation Policy (Modifications or Cancellations): Final Payment is due 60-day prior to arrival on all group reservations.

Cancellation/Modification of rooms, nights, or passengers based on contracted room counts:

**Penalties listed are applicable per room, night, or passenger modification, and are applied to reservation at the time of request. 

**Non-contracted groups to refer to the general cancellation policy for related Terms and Conditions. 

No Show / Late Check-in or Arrival / Early Check-out or Departure (all locations):

No show/late check-in/arrival as well as early checkout/departure shall be without refund, compensation, or liability of the travel provider (applicable to all locations).

Karisma Villa Reservations

Payment Terms and Cancellation policies vary based on the Villa, seasonality and other factors. Please visit for complete details.

Airfare: If you have opted to book Airfare, the following restrictions may apply.

FLEX PASS We strongly encourage you to purchase Flex Pass Deposit & Rate Protection. This is a one-time cost per room that allows:


The following forms of payment are acceptable: American Express, Visa, MasterCard, and Discover credit cards. NOTE: If using a debit card, please be aware that many banks have a daily limit for withdrawal.

You may pay by credit card online, please visit the My Account page at and enter your email and password to view your reservation(s) and make a payment. If you don't know your password, please click on "Forgot Your Password" and follow the instructions. 


Cashier's Check and Money Order: Checks must be mailed a to us and be received no later than 30-days prior to arrival for processing. Regular checks may be accepted only if drawn from a U.S. bank payable in U.S. Dollars.

Make Checks Payable to:
DWT Reservations Services
1 SW 129th Ave. Ste #300
Pembroke Pines, FL 33027

Ask About Wire Transfers: you also have the option to wire your payment (You will be responsible for any associated fees). 


Visa/Passport requirements: Passport is required to travel to all our destinations. Other Nationalities may require a visa to enter our various destinations. Be sure to check with your consulate for further clarification.  Not Included: Passport and visa fees, Travel Insurance, any Entry Fees and/or Foreign Port TaxesWe strongly recommend the purchase of travel insurance in the case of unforeseen circumstances.

Liability: We will not be held liable for any unforeseen circumstances. Including, but not limited to the following: injury, damage, loss, accident, delay, or irregularity in any vehicle, or through the act of default of any company, or person engaged in conveying passengers, or of any hotel proprietor, personnel, servant or any other person otherwise in connection therewith.

We will not be held responsible for potential risks and hazards associated with travel to destinations where injury, delay, or unanticipated events may occur. We will not assume responsibility for standards political stability, telecommunications facilities, methods of conducting business, emergency medical evacuation, treatment, or medical services found in these destinations.

Travel to foreign areas may entail risks including but not limited to the hazards of traveling in politically unstable areas, civil disturbances, war, and arbitrary changes mandated by government authorities or private concerns. We will not be held liable to any and all connections with the foregoing. We will not accept responsibility for loss or expenses due to delay or changes in transportation schedule or other causes.

General Airline Policy: For any changes or cancellation, please contact the airline directly.  In cases of cancellation of flights, fares are non-refundable and are subject to the individual airline cancellation policy. Changes to flight are subject to penalty charges.

DWT Reservation Services will be held harmless of any responsibility beyond our resorts. To partake in tours/excursions or any events not on our property, passengers waives any claim against us for any damage or loss of property, injury or death of person due to any act of negligence of any airline, transportation companies, hotels, auto rental company or any other persons rendering services and/or accommodations included in the package. Enrollment and payment for the tour shall constitute agreement and acceptance by the passenger of the terms and conditions set forth.